Stay Away!

Stay Safe!

Don't get ripped off!

STAY AWAY FROM TED WIENS TIRE AND AUTO CENTERS!

Especially stay away from the shop on S. Rainbow Blvd, Las Vegas, NV 89146

They ripped me off with lousy service, charged me to try to fix their shoddy work,
and then I had to take it elsewhere and pay more to actually get it fixed.

I've taken my vehicles to Ted Wiens Tire and Auto Center at 1201 S. Rainbow Blvd, Las Vegas, NV 89146, for auto service, auto repair, tire repair, oil changes, tune ups, and other work for almost 14 years, but over the last 2 years or so, the level of service and quality of work have gone down while the prices and over charges seem to have gone up. We used to feel that they were honest and competent, but now we feel we are being jerked around and over charged. My wife especially feels that they talk down to her and take advantage of her because she is a woman.

In our most recent experience (Feb-July, 2008), we took the truck to Ted Wiens because it suddenly started running poorly (as if on 3 of 4 cylinders). They replaced the battery, air filter, spark plugs, did a tune up, replaced two fuel injectors, and other stuff, then called to say it was fixed and ready to pick up. After paying $1200, they announced that in fact, the truck was not fixed, and we should come back later. When we returned they had replaced the coil and some ignition parts, and wanted another $400.

The truck still ran badly (especially at idle), plus we smelled gas in the cab of the truck, so we took it back saying that they had not fixed the original problem, plus the fuel smell was new. They worked on it again, replacing the other two fuel injectors ("oh yeah, we found a broken gasket this time"), and charged us another $750.

The truck ran better, but not well, and the smell of raw fuel was not only evident when we were starting up the truck, but faintly all the time. Thus, the charges for the battery, air filter, spark plugs, and tune up were unnecessary over charges because they did not affect the root cause of the problem.

I had to take the truck to work out of state, and the fuel smell got so bad that I took it to another repair center. They found that one of the "new" fuel injectors had been installed improperly and gas was leaking out around it, a bolt on the fuel manifold was broken and gas was leaking from there too, plus a cover was missing from the throttle housing. They repaired the truck for another $630. The truck now runs almost like new and the smell of gas is gone. The out-of-state shop recommended other work, plus recommended that I get Ted Wiens to cover the cost of their work because it should have been unnecessary.

When I got home, I met the "store" manager at Ted Wiens about covering the costs. I thought that Ted Wiens should repay the $750 charge to fix their first effort, plus repay the $630 for the work done out-of-state. Their response was that they do good work and are not responsible for the extra charges.

Needless to say, I will never go back to Ted Wiens, and I recommend that everyone here in Las Vegas stay away too.

Note from a website visitor (September 2009):

I've gotten a surprising number of emails about this webpage, but this one stands out:

Hello Jim, I just saw your personal comment about Ted Wiens ... Amen brother! I had been going to that Ted Wiens on Rainbow (& Charleston) for 2 cars and about 20 years! The service was always excellent, honest, reliable and fair when Brenda was the manager. She retired about 3+ years ago and ever since then as 'her' people left and new people came in, the service, the demeanor, the honesty, the fairness has left. I no longer go there either. My last visit sealed that deal. The service manager was a joke. Long story short ... would you risk losing a 20-year loyal client over a $xx power steering flush service? (I don't remember the price, $50-100). I had my power steering system flushed there 6 months prior. And now it was filthy and in need again? C'mon must have been an honest mistake and the service did not happen, but was charged and paid. Just do it, right!? After much discussion, service manager reluctantly said they would provide the service at no charge. Only to later tell/show me that the power steering cap had a crack in it which probably caused the fluid to become dirty so quickly. Again, customer service bitter taste in my mouth. I have not gone back there since.
 

Note from another website visitor (July 2010):

I found your page and thought I would let you read about my experience with Ted Wiens on Oakey and LV Blvd.

So I finally go to get my Pedders Xa's installed and I chose to go with Ted Wiens Tire and Auto Center located on Oakey and Las Vegas Blvd, here in Las Vegas. By the way, this is a Pedders authorized dealer.

Anyway I take my car in on 07/08/2010 as approximately 8:30 am. I tell the guy I would like my car to sit just a little lower than it currently was and they agreed. Photos below of how it sat with my Lovells drop kit [no photo attached].

They tell me my car will be ready by C.O.B. that same day which was 6:00 pm, and I was fine with that. So go to pick up my car at C.O.B. and it's not ready and Ted Wiens tells me that it will be ready by noon tomorrow. The next day 07/09/2010 I contact Ted Wiens around 1:30 pm and asked what the status of my car was and they tell me its not ready yet. So I wait at home for a phone call all day which I never got. This day was one of the days I have school and I needed my car back. So I have a buddy of mine take me up there right before they close and ask where is my car and they tell me that it was ready an half hour ago. I ask them how come no one contacted me and no one had an answer.

So I go to look at my car and it's at least 2" to 2 1/2" inches higher all around. I ask why my car is higher than when I brought it in, and I'm told that it's the same, because they measured my height before and after. I proceed to tell them that it was not and I wanted it fixed. Ted Wiens employee tells me that they're closed during the weekend.

Monday morning 07/12/2010, I arrive at Ted Wiens at 7:45 am just after they open, and I explain to the manager I want my car they way it was when I dropped it off and he tells me that I would have to pay the full price to have it done, but he would hook me up and throw in the alignment for free. I explain to him that I asked for it to be lowered to a certain height and my requirements were not met and I should not pay to have it done since I've already paid over $500 dollars in the first place. I told him why would I pay you to install a adjustable coilover suspension to raise my car to almost factory height. If I wanted that I would of installed the stock suspension myself. I then told the Ted Wiens manager that I could understand if I had him slam it and I showed up complaining that it was to low and rubbing, then I would expect to pay to have it adjusted, but I was never asked where I wanted it, you took it upon yourselves to decide. So after disagreeing for 20 minutes or so, I take my old suspension and leave. I feel like if I pay someone for a service it should be done the way I want it done. So this is what my car now looks like and I have to pay another $260 to a local shop not on the Pedders dealers list to fix Ted Wiens screw up. These are photos taken of my car after they got a hold of it [no photo attached]. You can obviously see the difference in height.